Privacy statement

<h1>Privacy Statement</h1>

<p>We respect your privacy and treat your personal information with care. This statement explains what information we collect, how we use it and how we protect it.</p>

<h2>Information We Collect</h2>

<p>When you place an order on <strong>SensualMistress.com</strong>, the external payment service will typically ask for:</p>

<ul>

<li>your name</li>

<li>billing address (and, if needed, a separate address)</li>

<li>payment details (e.g. credit card number and expiry date)</li>

<li>your email address</li>

<li>your IP address (logged in the background for security)</li>

</ul>

<p>Most payment details (such as full credit card number) are processed directly by the payment provider. We do <strong>not</strong> store your full credit card number on our servers. As a rule, we only see and use the information necessary to identify your order and deliver your digital products – typically your name, email address, IP address and order details.</p>

<h2>How We Use Your Information</h2>

<p>We use the information you provide for the following purposes:</p>

<ul>

<li>to process and fulfil your orders</li>

<li>to provide access to your downloads and order history</li>

<li>to communicate with you about your purchases or account</li>

<li>to improve our site and services (for example through basic, anonymised statistics)</li>

<li>to prevent and investigate fraudulent use of payment methods</li>

</ul>

<p>We do not sell, rent, loan or trade your personal information to third parties for marketing purposes.</p>

<h2>Email & Communication</h2>

<p>We may use your email address to:</p>

<ul>

<li>send order confirmations and download information</li>

<li>respond to your support requests</li>

<li>notify you of important changes to the site or your account</li>

<li>send occasional news or product information, if you have opted in</li>

</ul>

<p>If you no longer wish to receive promotional emails, you can unsubscribe at any time by clicking the <strong>“remove”</strong> or unsubscribe link in any email from us. This will remove your address from our mailing list for future mailings.</p>

<h2>Fraud Prevention & IP Addresses</h2>

<p>To protect our artists, our customers and our payment partners, we log IP addresses connected with orders. This helps us detect and prevent fraudulent use of credit cards or other payment methods.</p>

<p>If you use anonymous proxies or software that completely hides or fakes your IP address, our security systems or payment providers may block the transaction, and you might not be able to place an order.</p>

<h2>Confidentiality & Data Protection</h2>

<ul>

<li>We treat all customer information as confidential.</li>

<li>Access to your data is limited to those who need it to process orders, support requests or maintain the site.</li>

<li>Data is stored on servers protected by technical and organisational security measures intended to prevent unauthorised access, loss or misuse.</li>

</ul>

<h2>Third-Party Services</h2>

<p>Payments are handled by external payment providers. These providers have their own privacy and security policies, which apply to the processing of your payment data. We recommend that you review the relevant payment provider’s privacy information if you want to know more about how they handle your data.</p>

<h2>Cookies & Technical Data</h2>

<p>Our shop system may use cookies or similar technical tools:</p>

<ul>

<li>to keep you logged into your account while you browse the site</li>

<li>to remember items in your cart</li>

<li>to help us understand basic usage patterns of the site</li>

</ul>

<p>These cookies are not used to personally identify you outside of our site. You can control or delete cookies in your browser settings, but some core shop functions may not work correctly if cookies are disabled.</p>

<h2>Your Rights & Contact</h2>

<p>If you have questions about this privacy statement, or if you want to request information about the personal data we hold about you, please contact us at:</p>

<p><a href="mailto:contact@sambaworldwide.com">contact@sambaworldwide.com</a> or use the contact form on the website.</p>

<p>We may update this privacy statement from time to time to reflect changes in our practices or in applicable laws. Any updated version will be published on this page.</p>